Inbound voice agent that handles customer inquiries, account lookups, order status, returns, and escalations with empathetic conversation flows and multi-language support.
# Arkitekton Agent: Customer Service Agent
agent:
id: ag-v01
name: Customer Service Agent
category: Voice
capabilities:
- Multi-Language
- Sentiment Detection
- Call Recording
- CRM Sync
install: ark add ag-v01ark add ag-v01Customer Service Agent
Live Call Simulation
Deploy Customer Service Agent to handle peak call volumes 24/7, reducing wait times and improving first-call resolution rates by up to 40%.
Provide round-the-clock voice support without staffing overnight shifts. Seamlessly hand off complex cases to humans during business hours.
Scale voice operations across time zones and languages with a single agent configuration, ensuring consistent quality and compliance.
import { Agent } from "@arkitekton/agents";
const CustomerServiceAgent = Agent.use("ag-v01");
// Connect to a pipeline
pipeline.addAgent(CustomerServiceAgent, {
capabilities: ["Multi-Language","Sentiment Detection"],
autoScale: true,
});
// Listen for events
CustomerServiceAgent.on("complete", (result) => {
console.log("Agent finished:", result.summary);
});Try Customer Service Agent
Simulated conversation
Voice Agents
10 agents in this category
Universal Compatibility
Works with all Arkitekton constructs via type-safe ports. Drop into any pipeline with zero configuration.